FREQUENTLY ASKED QUESTIONS...

 

What payment options are available?

Classicdvd.com.au accepts Visa and Mastercard. We do not accept Visa Electron, Switch, Debit cards, Bankcard, Diners Club or American Express.

We use eWAY to guarantee the highest possible security for our online transactions. eWAY has multiple firewalls to protect important data and features 1024 bit data encryption.

No credit card information is stored on either eWAY's web servers or on classicdvd's web servers.

 

When is my credit card charged?

Your credit card is charged the same day your order is shipped.  We will not process your payment until your order is in stock. 

 

Do I have to use my credit card online to pay?

You can place your order offline if you are not comfortable with making online payments. Simply email us for the offline payment form and then you can mail, fax or email the payment form back to us. Refer to the Contact Us Link for our contact details. If you prefer to make payment via direct deposit our bank account details can be provided upon request. Please note orders will not be sent until the payment has been processed and approved.

Offline payment options available:

-Credit Card

-Bank Cheque (Personal Cheques are not accepted) 

-Direct Deposit

-Money Order option is not available.

 

How do I update my account details?

You can update your account details (including change of address, email, name, etc) by logging in and clicking on the Edit your account details link.

 

What if I forget my password?

Don't panic! Simply click on the password recovery link and a new password will be sent to your email address.  You may then change your password to one you prefer by clicking on the change your password link in your account settings.

 

Why can't I find the DVD/Blu-ray I am looking for? 

The team at classicdvd.com.au are constantly updating the website with new information.  Whilst we may have the largest selection of DVD listings in Australia, unfortunately it does not mean that we can source any movie on DVD or Blu-ray. Many films simply have not been released yet which may be the reason why you are having trouble finding it.

If you cannot find a film you are looking for you can email us and we will do our best to help!

 

Some search engine tips:

- Check your spelling

- Try searching by Keywords, Actor, Genre or Format (DVD or Blu-ray)

- Filter or Sort your search results Alphabetically or by Release Date

- Filter or Sort your search results by Availability (In Stock Now, Coming Soon or Unavailable)

- Use our Advanced Search tool to fine tune your search

 

Why won't my disc work?

This can occur when discs have been handled incorrectly (Eg. fingerprints or scratches on the read surface or discs incorrectly removed from their covers). It is highly unusual for a disc to be faulty when manufactured however there are rare instances of faulty batches which usually result in product recalls. It is therefore imperative that you check for any of these problems before contacting us.

Occasionally discs have been found to not be compatible with certain DVD players which is why we encourage our customers to firstly check any problem discs on another brand of player.

DVDs will generally play on your home computer or laptop provided you have a DVD-ROM drive which is compatible with the region encoding of the disc. Most computer monitors will display both the NTSC and PAL signals. We do however advise you check your manual for verification before you proceed with purchase of DVDs.

 

Can I cancel my order?

You may cancel your order online at any time by contacting us, as long as the order has not been shipped. Shipped orders cannot be cancelled. 

 

Can I return or refund an order?

Exchanges or credits (to your account) are available on any unopened DVD within 14 days of purchase, provided we receive the goods in ORIGINAL CONDITION. Returns will be approved at our discretion and all postage costs are to be incurred by the customer. If the disc is damaged upon receipt, we will be unable to accept the goods and they will be returned to you.

If you are unlucky enough to receive a faulty or damaged disc, please email Returns with your specific problem and we will get back to you promptly.

 

OTHER USEFUL INFO:

Most DVDs are shrinkwrapped by distributors, however there are times when some are not. We guarantee that all DVDs sold via our site are brand new.

While we endeavour to accurately advertise the products listed on our website, please note that product availability, prices and release dates may change at any time without prior notice.

Titles, prices and availability may also vary between our store and this website. 

Rating Explanations:
E - Exempt from classification
G - General, suitable for all ages
PG - Parental Guidance recommended for persons under 15 years
M - Recommended for Mature Audiences 15 years & over
MA15+ - Mature Accompanied, restrictions apply to persons under 15 years
R18+ - Restricted to adults 18 years & over
X - We do not stock X-Rated titles as sale of such is currently illegal in most states of Australia

For further clarification check the Cinema & Video Ratings Guide.

DVD Region Codes:
There are 6 regions throughout the world:
Region 1 - Canada, United States and its Territories
Region 2 - Japan, Europe, South Africa and the Middle East
Region 3 - Southeast Asia and East Asia
Region 4 - Australia, New Zealand, Pacific Islands, Central and South America
Region 5 - Indian Subcontinent, Former Soviet Union and Africa
Region 6 - China

Our website will list the regions a particular DVD is compatible with. In the instance of a Region 0 or Region All title, the item page will list "1,2,3,4,5,6" as the region encoding. Most of the DVD's we sell are region 4 which are compatible with Australian DVD players.

When purchasing DVD's region coded 1,2,3,5,6 (Region code other than region 4) it is your responsibility to ensure that your DVD player is multi-region or multi-zoned and is compatible to play these dvd's. We do not accept returns if your DVD player is not compatible so please check prior to purchase.

PAL / NTSC: All DVD players sold in PAL countries (Australia) play both NTSC & PAL discs. Your TV monitor must be NTSC compatible in order for the disc to be viewed in full colour. Please refer to your TV user manual or contact your TV manufacturer to determine compatibility as no returns will be accepted if your TV monitor is not compatible to view either PAL or NTSC.

 

What is Blu-ray?

Blu-ray Disc (BD) is a next-generation optical disc format designed for high-density storage of high-definition video and data. Blu-ray supports 720p, 1080i and 1080p High Definition video. Blu-ray players (including playstation 3) offer backward compatibility with the current DVD format. A Blu-ray player (including PlayStation 3) is required to play discs of this format.

Blu-ray Region Codes:

Region A - America, East and Southeast Asia, U.S. territories, Bermuda
Region B - Africa, Europe, Australia, New Zealand, Oceania, Middle East, Netherlands, British overseas territories, French territories, Greenland
Region C - Central and South Asia, Mongolia, Russia, China

Some Blu-ray discs may also be multi-region (A, B and C) which are compatible in all regions.

Check out our entire blu-ray catalogue by clicking here.

 

Can't find an answer on our FAQ page?

Simply get in contact with us by clicking here and we will be happy to help.

 

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